Frequently Asked Questions (FAQs)

We allocate time and attention to cleaning and light maintenance tasks, including end-of-tenancy preparation, residential cleaning, serviced accommodation turnovers, and minor handyman work.

Services are time-allocated based on the scope agreed at booking.

One visit does not guarantee completion, readiness, or fitness for third-party approval.

Yes. We carry appropriate insurance for time-allocated services.

Insurance does not cover pre-existing damage, wear and tear, or issues arising outside the agreed time allocation.

No. As long as we have safe access to the property and working utilities, you do not need to be present.

Access arrangements must be confirmed in advance.

Quotes allocate time based on the information you provide and assume normal levels of dirt and wear.

Time allocated does not guarantee completion of all tasks.

If the property condition or scope is materially different on arrival, we may reduce scope, revise the booking, or pause work pending approval.

Examples include (but are not limited to):

- Heavy limescale or mould

- Paint, cement, or builder residue

- Excessive grease or waste

- Additional rooms or tasks not disclosed

- Restricted or delayed access

Any additional work requested on-site is treated as a chargeable variation.

If the property condition does not match what was described at booking, we may need to revise the price, reduce the scope, or pause work until approval is given.

Payment is required at the time of booking to secure your slot. We do not operate on invoiced or delayed payment terms.

No. Deposit return decisions are made by landlords, agents, or deposit schemes – not by service

providers. We allocate time to address items within the booking window, but time allocated does not

guarantee deposit return, inspection pass, or readiness for check-out.

Time-allocated work cannot fix wear, age, permanent staining, or damage.

The following are not addressable through time-allocated cleaning:

- Wear and tear

- Permanent staining

- Old grout discolouration

- Damaged paint, flooring, fixtures, or fittings

- Issues present before the service

Any concerns must be raised within 24 hours of the appointment. Third-party reports received days later, or after further access by tenants, agents, or contractors, are not grounds for remedial visits.

No. Airbnb and short-let services allocate time to prepare the property between guests within operational constraints.

They are not deep restorations and do not guarantee guest-ready or inspection-ready status

Same-day turnovers operate under strict time limits. If check-out is late or the schedule is compressed, allocated time may not address all items.

No. Guest-caused damage, excessive mess, missing items, staging, restocking, laundry, or waste clearance beyond normal levels are excluded unless explicitly agreed and priced. Guest damage and excessive mess are the responsibility of the host or managing party.

You must provide:

- Safe access to the property

- Working water and electricity

- Adequate lighting

Pets must be secured and valuables removed or protected.

If we cannot access the property, or access is delayed, the booking may be charged in full due to reserved time and crew allocation.

We require at least 48 hours' notice to cancel or reschedule.

Cancellations with less notice, no-shows, or failed access may be charged up to 100% of the booking value.

Changes are subject to availability and may affect pricing. Late changes may be treated as chargeable variations or declined.

Concerns must be reported in writing:

- Within **24 hours** for residential or end-of-tenancy services

- Within **12 hours** for Airbnb / short-let services

We may offer a remedial visit at our discretion where appropriate and within the original time allocation.

Refunds are not automatic and are assessed case by case. Our liability is limited to the value of the service provided, not consequential losses.

We allocate time to minor, non-specialist tasks only. Time allocated does not guarantee completion or fitness-for-purpose, and no warranties are implied. We do not carry out regulated or specialist works unless agreed in writing.

Time spent and materials used remain chargeable if a task cannot be completed within the allocated time or due to hidden faults or underlying issues.

We may take photographs during service appointments for operational records and dispute resolution. We aim to avoid personal items. Photos are stored securely and not used for marketing without consent.

Our full Terms & Conditions are available on our website and apply to all bookings. Summaries and FAQs are provided for guidance only.