Fussy Cleans Limited ("Fussy Cleans", "we", "us" or "our") is committed to handling personal data fairly, transparently and securely.

This Privacy Policy explains how we collect and use personal data when you visit our website, request a quote, upload property photographs or videos, contact us, pay for or receive our cleaning services.

## 1. Who we are

Data controller: Fussy Cleans Limited

Company number: 12309525

Registered address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ

Email: hello@fussycleans.co.uk‍ ‍

Telephone: 07405 517 504

## 2. Personal data we collect

### Information you provide

Depending on how you interact with us, we may collect:

- Your name, email address and telephone number;

- Property address and postcode;

- Property type, size, condition and occupancy details;

- Service requirements, priorities, access arrangements and preferred dates;

- Messages and other information submitted through our website, email, WhatsApp, SMS or telephone;

- Property photographs or videos submitted before booking;

- Marketing preferences; and

- Payment status, transaction reference and receipt information. Card and bank details are handled by the payment provider and are not intended to be stored by Fussy Cleans.

Please avoid including people, identity documents, financial information, medical information, confidential papers or other unnecessary sensitive material in property photographs and videos.

### Information created during service delivery

We may create booking records, schedules, service notes, communications and proportionate photographs of relevant work areas for operational records, quality control and dispute handling.

### Information collected automatically

Our website and service providers may collect IP address, device and browser information, pages visited, interactions, and cookie or analytics data.

## 3. Why we use personal data

We use personal data to:

- Respond to enquiries and prepare quotations;

- Assess property condition, requested scope and likely service requirements;

- Arrange and deliver cleaning services;

- Communicate about access, scheduling, changes and service issues;

- Send a payment link, confirm payment and issue a receipt;

- Maintain service, accounting and tax records;

- Manage quality concerns, disputes, refunds or chargebacks;

- Protect our customers, cleaners, systems and business from misuse or fraud;

- Improve our website and operational processes; and

- Send optional marketing communications where permitted.

We do not sell or rent personal data.

## 4. Lawful bases

Depending on the purpose, we rely on:

- Steps at your request and contract: to prepare a quotation, arrange a booking, take payment and provide the requested service;

- Legitimate interests: to operate and protect the business, allocate work, maintain proportionate service records, improve processes, prevent fraud, and investigate or defend complaints and legal claims;

- Legal obligation: for tax, accounting, regulatory and other legal requirements; and

- Consent: where required for optional marketing or a separate use of imagery.

Where we rely on legitimate interests, we consider whether the processing is necessary and balance our interests against your rights and reasonable expectations.

## 5. Property photographs and videos

### Before booking

Photographs and videos submitted through the Quote form or another agreed channel are used to assess property condition, clarify scope, prepare or confirm a quotation, plan the service, and handle relevant questions or disputes.

### During or after a service

We may take proportionate photographs of relevant work areas for operational records, quality control and dispute handling. We aim to avoid capturing people, confidential papers and unrelated personal belongings.

### Access and marketing

Images are restricted to authorised people who need them for the relevant purpose, such as Fussy Cleans personnel, an assigned cleaner or contractor, and professional advisers where necessary.

Property photographs and videos are not used in marketing without separate permission.

## 6. Who we share data with

Where necessary, we may share limited personal data with:

- Squarespace, which hosts our website and processes information submitted through our online forms;

- Stripe, which processes payments securely. We do not receive or store full payment-card details;

- Booking, scheduling, CRM and communications providers;

- Cleaners or vetted contractors assigned to the service;

- Accountants, insurers and professional advisers;

- A landlord, letting agent or managing agent where they are the booking party or an authorised representative; and

- Courts, regulators, law-enforcement bodies or other authorities where disclosure is legally required.

Recipients should receive only the information reasonably necessary for their role.

Squarespace and Stripe may process personal data outside the UK. Where this occurs, the transfer is protected using applicable legal safeguards, which may include UK adequacy regulations, the UK Extension to the EU-US Data Privacy Framework, approved contractual clauses or the UK International Data Transfer Addendum.

## 7. How long we keep data

We keep personal data only for as long as reasonably necessary for the purpose for which it was collected, including legal, accounting and dispute-handling requirements.

Our standard periods are:

- Customer, booking, payment and accounting records: up to 6 years after the relevant transaction or customer relationship;

- Unsuccessful quote enquiries and associated property photographs or videos: up to 12 months after the last meaningful contact;

- Service photographs, videos and operational records: reviewed regularly and deleted when no longer needed, but retained longer where reasonably necessary for an active complaint, insurance matter, chargeback or legal claim; and

- Marketing preferences: until you unsubscribe or withdraw consent, with a minimal suppression record retained where necessary to respect that choice.

We may delete or anonymise information earlier where it is no longer required.

## 8. Data security

We use proportionate organisational and technical measures intended to protect personal data against unauthorised access, alteration, loss or disclosure. Access is restricted according to business need.

No method of online transmission or storage is completely secure, but we take reasonable steps appropriate to the nature of the information we hold.

## 9. Your rights

Depending on the circumstances and lawful basis, you may have the right to:

- Request access to your personal data;

- Ask us to correct inaccurate or incomplete data;

- Request deletion of data;

- Request restriction of processing;

- Object to processing based on legitimate interests;

- Object at any time to direct marketing;

- Request data portability; and

- Withdraw consent where processing is based on consent.

These rights are not absolute in every case. To make a request, email hello@fussycleans.co.uk.

You may also complain to the Information Commissioner's Office at www.ico.org.uk.

## 10. Cookies and analytics

Our website may use essential cookies and, subject to the choices presented through our cookie controls, analytics or similar technologies. You can manage available preferences through the site's cookie controls and your browser settings.

## 11. External links

Our website may link to third-party websites. Those organisations are responsible for their own privacy practices, and we encourage you to read their privacy information.

## 12. Changes to this policy

We may update this Privacy Policy when our services, providers or legal obligations change. The current version and update date will be published on our website.

## 13. Contact

Questions or requests concerning personal data can be sent to:

Fussy Cleans Limited‍ ‍

71-75 Shelton Street

Covent Garden

London

WC2H 9JQ

Email: hello@fussycleans.co.uk‍ ‍

Telephone: 07405 517 504