Privacy Policy

**Fussy Cleans**

*Last updated: 28 December 2025*

Fussy Cleans ("we", "us", "our") is committed to protecting your privacy and handling personal data

responsibly.

This Privacy Policy explains how we collect, use, store, and protect personal data when you visit our

website, contact us, or book our services.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

## 1. Who We Are

**Business name:** Fussy Cleans

**Email:** hello@fussycleans.co.uk

**Telephone:** 0208 124 1007

Fussy Cleans is the data controller responsible for your personal data.

## 2. What Personal Data We Collect

We collect only personal data that is necessary to operate our services.

### a) Information you provide

- Full name

- Email address

- Telephone number

- Property address

- Booking, service, and access details

- Special instructions or notes

- Communications via website forms, email, WhatsApp, SMS, or telephone

### b) Information collected automatically

- IP address

- Browser type and device information

- Pages visited and interactions

- Cookie and usage data

## 3. How We Use Your Data

We use personal data to:

- Process quotations and allocate service appointments

- Manage bookings, schedules, payments, and invoicing

- Communicate with you regarding access, scheduling, on-site issues, or changes

- Respond to enquiries and support requests

- Improve our systems and operational efficiency

- Defend or manage complaints, disputes, chargebacks, or legal claims

- Comply with legal, tax, and accounting obligations

We do **not** sell, rent, or trade personal data.

## 4. Legal Bases for Processing

We process personal data under the following lawful bases:

- **Contract** – to process and allocate booked services

- **Legitimate interests**, including:

- Running and protecting our business

- Fraud and chargeback prevention

- Quality control and training

- Resolving disputes or complaints

- Defending legal claims

- **Legal obligation** – accounting, tax, and regulatory requirements

- **Consent** – where required (e.g. marketing communications)

## 5. Photography, Evidence & Records

We may take photographs of work areas during service appointments for:

- Operational records

- Training

- Resolving complaints or disputes

We aim to avoid capturing personal items. Customers are responsible for removing or securing valuables

and sensitive documents before service.

Photographs are stored securely and accessed only by authorised personnel. Images are not used for

marketing unless separate consent is obtained.

## 6. Who We Share Your Data With

We share personal data only where necessary, including with:

- Payment processors (e.g. Stripe, PayPal)

- Booking, scheduling, CRM, and communication platforms

- Employees or vetted contractors assigned to service appointments

- Accountants, insurers, or professional advisers

- **Authorised landlords, hosts, or managing agents** where they are the booking party or instructed

representative

All third parties are required to handle personal data lawfully and securely. Contractors receive only the

minimum information required to attend the appointment.

## 7. Data Retention

We retain personal data only for as long as necessary:

- Customer and booking records: **up to 6 years** (legal/accounting requirements)

- Communications, photos, and job records: retained for a reasonable period, or longer where required

to resolve disputes or legal matters

- Enquiry data with no booking: deleted after a reasonable period

- Marketing data: retained until you unsubscribe or withdraw consent

## 8. Your Data Protection Rights

You have the right to:

- Access your personal data

- Correct inaccurate or incomplete data

- Request deletion (where applicable)

- Restrict or object to processing

- Request data portability

- Withdraw consent at any time (where consent applies)

Requests can be made by emailing **hello@fussycleans.co.uk**.

If you believe your data has been handled improperly, you may complain to the Information

Commissioner's Office (ICO) at **www.ico.org.uk**.

## 9. Data Security

We apply appropriate technical and organisational measures to protect personal data, including secure

systems and restricted access.

While we take reasonable precautions, no online transmission can be guaranteed to be completely

secure.

## 10. Cookies

Our website uses cookies to:

- Ensure core functionality

- Analyse website performance and usage

- Improve user experience

You can control or disable cookies via your browser settings. Disabling cookies may affect website

functionality.

## 11. External Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices

and encourage you to review their policies separately.

## 12. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be published on our

website.

## 13. Contact Us

If you have any questions about this Privacy Policy or how your personal data is handled, you can

contact us using the details below:

**Fussy Cleans**

📍 **Registered address:**

71–75 Shelton Street,

Covent Garden,

London, England,

WC2H 9JQ

📧 **Email:** hello@fussycleans.co.uk

📞 **Telephone:** 0208 124 1007