Fussy Cleans - Terms and Conditions
Last updated: 24 August 2026
These Terms and Conditions ("Terms") govern cleaning services provided by Fussy Cleans Limited ("Fussy Cleans", "we", "us" or "our").
By confirming a quotation, making payment or allowing the service to begin, you agree to these Terms.
1. Company details
Company: Fussy Cleans Limited
Company number: 12309525
Registered address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ
Email: hello@fussycleans.co.uk
Telephone: 07405 517 504
Website: www.fussycleans.co.uk
2. Which terms apply
The current Terms published on www.fussycleans.co.uk apply to your booking. A quotation, service summary, checklist, email or message may add service-specific details, but does not remove your statutory rights.
If a quotation expressly varies these Terms, the written quotation takes priority for that specific booking.
3. Services
We currently provide cleaning services, including:
Regular and refresh cleaning;
One-off cleaning;
Deep cleaning;
Pre-tenancy cleaning;
End-of-tenancy cleaning; and
Pre-agreed cleaning add-ons.
We do not currently offer serviced-accommodation or short-let turnover services, handyman work, repairs, maintenance, regulated work, pest control, biohazard remediation or specialist mould remediation.
The exact service, allocated time, priorities, inclusions and exclusions will be set out in your confirmed quotation or service description.
4. Quotations, scope and payment
4.1 Information used for quotations
Quotations are based on the information you provide, including property size, condition, occupancy, access, service type, photographs or videos, and requested scope.
4.2 Assumptions
Unless agreed otherwise, a quotation assumes:
The property and required work have been accurately described;
Safe and reasonable access is available;
Water, electricity and lighting are available;
There are no hazardous materials, infestations or undisclosed specialist conditions; and
The work can be undertaken within the agreed scope and allocated time.
4.3 Quote confirmation
Prices shown as "from" or "provisional" are indicative until we have reviewed the relevant property details and condition. Your quote will be confirmed before payment.
4.4 Differences found on arrival
If the condition, access or requested scope materially differs from the information supplied, we may explain the issue and propose one or more of the following:
A revised quotation;
A reduced or revised scope;
Additional allocated time;
A rescheduled service; or
Cancellation of work that cannot be performed safely or reasonably.
We will seek your approval before carrying out chargeable additional work wherever reasonably practicable.
4.5 Variations
Work outside the confirmed scope is a variation. Any additional price or time should be agreed before that work proceeds. A cleaner cannot guarantee that an unplanned request can be completed during the booked visit.
4.6 Payment link and receipt
Once your quote is confirmed, you will receive a secure payment link. Payment through that link secures your booking slot, and a receipt will be issued by email.
5. End-of-tenancy cleaning
End-of-tenancy cleaning does not guarantee the return of a tenancy deposit or approval by a landlord, letting agent, inventory clerk or deposit scheme. Those decisions are made independently of Fussy Cleans.
Cleaning cannot remedy normal wear and tear, permanent staining, damage, defective fittings, damaged paintwork, damaged flooring or deterioration that cleaning cannot reasonably correct.
This section does not reduce our obligation to provide the agreed cleaning service with reasonable care and skill.
6. Access, utilities and site conditions
You must provide safe, timely and uninterrupted access to the property and ensure that water, electricity and reasonable lighting are available.
Please secure pets and remove or protect valuables, fragile items, confidential papers and other sensitive belongings.
We may pause or stop work where conditions are unsafe, unlawful, materially misrepresented or outside the agreed service scope. We will explain the reason and any applicable charge.
7. Cancellations, rescheduling and no access
You may cancel or reschedule without charge by giving at least 48 hours' notice.
Where less notice is given, we may charge:
50% of the confirmed booking price where 24 to 48 hours' notice is given;
Up to 100% where less than 24 hours' notice is given, including same-day cancellation; or
Up to 100%, plus any unavoidable access or parking costs, where our team attends but cannot gain access.
Any charge will reflect the loss reasonably caused by the cancellation, rescheduling or failed access. Where we refill the appointment or otherwise reduce our loss, the charge will be reduced accordingly.
Nothing in this section affects any cancellation right that applies by law.
Statutory cancellation rights for distance bookings
If you are a consumer and book online, by telephone or away from our business premises, you may have a statutory right to cancel the contract within 14 days of entering into it.
If you ask us to begin the service during that 14-day period, you expressly request early performance. If you then cancel after work has begun but before it has been fully completed, you may be required to pay a proportionate amount for the service already supplied.
Where the service has been fully performed during the cancellation period following your express request and acknowledgement, your statutory right to cancel may end once the service has been completed.
To exercise a statutory cancellation right, contact hello@fussycleans.co.uk. Nothing in our standard cancellation charges limits any statutory cancellation right.
8. Quality concerns and remedial work
Please report cleaning concerns in writing within 48 hours of the visit, where reasonably possible, so that we can investigate and, where appropriate, arrange remedial work.
We may ask for photographs, videos or reasonable access to inspect the reported area. If another person or contractor has cleaned, altered or occupied the area before we can inspect it, that may affect what we can reasonably verify or remedy.
Where appropriate, we may offer targeted remedial cleaning. The appropriate remedy will depend on the agreed scope, the evidence available and the circumstances.
The 48-hour reporting request does not remove or limit your statutory rights.
9. Damage and breakages
Please report suspected damage or breakage in writing within 48 hours of discovery, where reasonably possible, and provide relevant photographs or other evidence.
We are not responsible for pre-existing damage, ordinary wear and tear, manufacturer defects, or items that are fragile, insecure, worn or incorrectly installed, except to the extent that loss or damage was caused by our failure to exercise reasonable care and skill.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for fraud, fraudulent misrepresentation, or death or personal injury caused by negligence.
10. Photographs and service records
You may submit property photographs or videos before booking so that we can assess condition, scope and quotation.
We may also take proportionate photographs of relevant work areas before, during or after a visit for service delivery, quality control and dispute handling. We aim to avoid capturing people, confidential papers and unrelated personal belongings.
Photographs and videos are handled in accordance with our Privacy Policy. They are not used for marketing without separate permission.
11. Customer instructions and authority
The person making the booking confirms that they are authorised to provide access, approve the work and accept charges for the property concerned.
Please provide accurate priorities, access information and any material health, safety or property information before the service begins.
12. Conduct and termination
We may refuse, pause or end a service because of abusive behaviour, non-payment, unsafe conditions, unlawful instructions, lack of access or a material breach of these Terms. We will explain any charge or refund position that applies.
13. Events beyond reasonable control
We are not responsible for delay or non-performance caused by events outside our reasonable control, including serious illness, accident, severe weather, transport disruption or emergency. We will contact you as soon as reasonably possible and seek to rearrange the service where appropriate.
14. Data protection
We process personal data in accordance with our Privacy Policy and applicable UK data-protection law.
15. Governing law
These Terms are governed by the laws of England and Wales. The courts of England and Wales will have jurisdiction, subject to any mandatory consumer right to bring proceedings elsewhere.
16. Contact
Questions about these Terms can be sent to hello@fussycleans.co.uk.