FUSSY CLEANS – TERMS & CONDITIONS

Last updated: [13 December 2025]

These Terms & Conditions (“Terms”) govern all services provided by Fussy Cleans (“we”, “us”, “our”).

By booking, confirming a quotation, submitting a form, making payment, or allowing work to commence, you agree to these Terms in full.

1. Company Details

Business Name: Fussy Cleans

Telephone: 0208 124 1007

Email: hello@fussycleans.co.uk

Website: www.fussycleans.co.uk

2. Hierarchy of Terms (IMPORTANT)

These Terms & Conditions published on www.fussycleans.co.uk are the authoritative and governing terms for all services.

Any summaries, PDFs, quotations, checklists, emails, WhatsApp messages, attachments, or verbal explanations are provided for convenience only and do not replace, override, or limit these Terms.

3. Services Provided

We provide professional cleaning and light maintenance services, including but not limited to:

  • End-of-Tenancy / Pre-Tenancy Cleaning

  • Serviced Accommodation & Short-Let Turnovers

  • Residential & Deep Cleaning

  • Light handyman and minor maintenance works

  • Pre-agreed add-ons

We do not provide specialist or regulated works (including gas, major electrical, structural, pest control, or biohazard remediation) unless explicitly agreed in writing.

4. Quotations, Scope & Variations

4.1 All quotations are based strictly on the information you provide at booking (property size, condition, access, service type, and scope).

4.2 Quotes assume:

  • Normal levels of dirt and wear

  • Vacant or correctly declared occupancy

  • Safe and unrestricted access

  • No hazardous materials, infestations, or extreme build-up

4.3 Quotes are conditional, not fixed, unless explicitly confirmed as fixed in writing.

4.4 If the property condition or scope materially differs on arrival (including but not limited to heavy limescale, mould, grease, paint/cement residue, waste, additional rooms, or restricted access), we reserve the right to:

  • Revise the price

  • Reduce the scope

  • Pause work pending approval

  • Or terminate the service (charges may still apply)

4.5 Any work requested on-site or after booking that is not explicitly included in the agreed scope shall be treated as a chargeable variation.

Verbal requests are binding and may be charged without further written confirmation.

4.5 Payment is required at the time of booking to secure your slot. We do not operate on invoiced or delayed payment terms.

5. End-of-Tenancy & Deposit Disclaimer

5.1 Cleaning services do not guarantee deposit return.

5.2 Deposit outcomes are subjective and determined solely by landlords, letting agents, or deposit schemes.

5.3 Cleaning cannot rectify:

  • Wear and tear

  • Age-related marks

  • Permanent staining

  • Damaged fixtures, fittings, paint, flooring, or grout

5.4 Fussy Cleans is not liable for deposit deductions, disputes, delays, or adjudication outcomes, regardless of cleaning standard or third-party reports.

6. Serviced Accommodation & Short-Let Services

6.1 Short-let and Airbnb cleans are operational turnover resets, not deep restorations.

6.2 Same-day turnovers are time-constrained; perfection is not guaranteed.

6.3 The following are excluded unless explicitly agreed and priced:

  • Guest damage or excessive mess

  • Linen or laundry services

  • Staging or restocking consumables

  • Waste clearance beyond normal levels

6.4 Operational issues must be reported within 12 hours of completion to be considered.

7. Access, Utilities & Site Conditions

7.1 You must provide safe, uninterrupted access to the property.

7.2 Water, electricity, lighting, and reasonable working conditions must be available throughout the service.

7.3 Pets must be secured and valuables removed or protected.

7.4 We reserve the right to stop work immediately if conditions are unsafe, illegal, or materially misrepresented.

8. Cancellations, Changes & No-Shows

8.1 A minimum of 48 hours’ notice is required to cancel or reschedule.

8.2 Cancellations with less than 48 hours’ notice may be charged up to 100% of the booking value.

8.3 Missed appointments, no access, or no-shows are charged in full.

9. Quality Checks, Re-Cleans & Reporting Windows

9.1 Any issues must be reported in writing:

  • Within 24 hours for residential or end-of-tenancy cleans

  • Within 12 hours for short-let or Airbnb services

9.2 Where appropriate, we may offer one targeted re-clean at our discretion.

9.3 Refunds are discretionary and not automatic.

9.4 Third-party reports (including inventory clerks or guests) received outside the stated reporting window, or after third-party access, do not constitute valid grounds for free re-cleans or refunds.

10. Damage, Risk & Liability

10.1 We are not responsible for:

  • Pre-existing damage

  • Fragile, worn, or poorly installed items

  • Manufacturer defects

  • Normal wear and tear

10.2 Damage claims must be reported within 24 hours with photographic evidence.

10.3 Our total liability is strictly limited to the value of the service provided, except where prohibited by law.

10.4 We are not liable for indirect or consequential losses, including but not limited to:

  • Loss of rent

  • Failed check-outs

  • Delayed move-ins

  • Cancelled bookings

  • Guest refunds

  • Business interruption

11. Handyman & Maintenance Services

11.1 Handyman services are limited to minor, non-specialist tasks.

11.2 Cosmetic outcomes cannot be guaranteed where underlying defects exist.

11.3 Time spent and materials supplied remain chargeable even if a task cannot be completed due to hidden faults or site conditions.

12. Abandoned or Terminated Jobs

If work is paused or terminated due to undisclosed conditions, unsafe environments, lack of access, or customer behaviour, time spent and materials used remain chargeable.

13. Authority to Instruct

The booking party confirms they have full authority to instruct services and accept charges on behalf of the property owner, tenant, landlord, or managing agent.

14. Photography & Evidence

We may take before-and-after photographs for quality control, training, and dispute resolution purposes.

15. Behaviour & Termination

We reserve the right to refuse or terminate services immediately for abusive behaviour, unsafe conditions, non-payment, or breach of these Terms. No refunds apply in such cases.

16. Force Majeure

We are not liable for delays or failure to perform due to events beyond our control, including illness, accidents, weather, transport disruption, or emergencies.

17. Data Protection

Personal data is processed in accordance with UK GDPR. Please refer to our Privacy Policy for details.

18. Governing Law

These Terms are governed by the laws of England and Wales.

The courts of England and Wales have exclusive jurisdiction.

19. Acceptance

By booking, submitting a form, making payment, or allowing work to commence, you confirm that you have read, understood, and agreed to these Terms & Conditions in full.

Contact

Fussy Cleans

📍 Registered address:

71–75 Shelton Street,

Covent Garden,

London,

WC2H 9JQ

📧 Email: hello@fussycleans.co.uk

📞 Telephone: 0208 124 1007